Shipping & Returns Policy

Terms Used

'The seller' refers to Advanced Computers LTD.
'The buyer' refers to any legal entity purchasing from the seller.

Delivery

• The seller reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments.
• Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.
• The seller will select the method/type of delivery and free delivery will apply to this case. Where the buyer requests another method of delivery (eg Saturday or urgent delivery) and the seller agrees in writing then the buyer shall meet the cost of that delivery.
• Courier waiver - if you have signed a courier waiver allowing for goods to be left at your property unsigned for, the seller accepts no responsibility for lost or damaged goods.

Shortages, Damages or Loss in Transit

• Liability for shortages in the quantity of goods delivered is limited to making up the shortages. No claim for shortages in quantity will be allowed unless the customer gives notification of the shortage in writing within 7 days of the delivery and provides a reasonable opportunity for the seller to investigate the claim.
• Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner:

• Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received.
• Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly.
• Within 7 days of receipt of consignment the buyer must ensure that all goods received are in good order and condition.

• No claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller, details of any claim should be advised to the seller.

Returns and Exchanges

If the goods are faulty and still under warranty or if we sent the wrong items by mistake, we accept returns, give refunds or provide exchanges. In other cases, it depends. For example, if you ordered the wrong item by mistake, or if you changed your mind after the goods have shipped, we may charge a restocking fee of 25%. In all cases other than warranty returns, the packaging must be:

• In resaleable condition
• Undamaged
• Labels, tampering not being removed
• Returned within 7 days from invoiced date

In the event of a return, we will exchange or refund to your nominated bank account. However, you will pay the delivery costs of the return to Advanced Computers Ltd and re-delivery to you. We will not refund initial delivery and other fees. Due to the copyright issues and virus risks, Software may not be returned unless it is faulty. If you return goods by courier, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.